If the shop can't write an estimate or settle a carrier dispute without you, you built a job, not a business. How owners become the bottleneck, why 'delegate more' only half-works, and how to become owner-optional on purpose.
Restoration shops don’t grow linearly, they stall at five predictable ceilings, and each one breaks a different part of the business. The ceilings are real, they’re predictable, and they’re not where most owners think they are.
Every stuck restoration owner has heard the same advice: hire a mit guy, a rebuild guy, and an estimator. Three hires, problem solved. It’s the most expensive bad advice in the trade.