TPA programs feel like a lifeline at $1M. They feel like a margin cap at $5M+. We rebuild your scope-defense and supplement workflow so you stop fighting for money you should already be getting paid.
30-minute Operating Diagnostic. We confirm the math before anyone signs.
The engagement
Built for
Deliverables
Timeline
Audit
We pull your last 60 days of TPA-program files. Read the scorecards. Map the escalation paths. Quantify the leak per program in dollars.
Defend
We deploy the carrier comms agent on your existing stack. Every adjuster email gets a drafted response with proper IICRC references and photo IDs in under two hours.
Iterate
Monthly scorecard review. Track supplement hit rate, cycle time, and dispute rate per carrier. Re-tune the agent when patterns shift.
The diagnosis
By the time the file is approved, the carrier has compressed pricing twice and you’re settling at a number that doesn’t pay for the truck roll. The losses are quiet but they’re constant.
It feels like the carriers are being difficult. Pull the files and the truth is uglier — the docs are bad. Photos missing the substrate. Narratives without an IICRC reference. Desks reject what they can’t approve in two minutes.
Cycle time slipped because techs are great on Day 1 mit but documentation lags four to six days. Customer sat dropped one quarter and never recovered. One more cycle and you’re off the program — and that’s 60% of your volume.
PMs are juggling scopes. Estimators are firefighting supplements. The desk adjuster’s last email is sitting in three different inboxes and nobody’s drafted a response. Every hour of latency is a settlement point.
Where our cohort lands
Day 0
Day 90
The outcome: A shop that wins TPA scorecards on documentation discipline — supplement capture, cycle time, and AR all moving together.
The cost of another quarter
Across the TPA-heavy shops we’ve worked with, a $5M operation running 60% TPA volume with sub-60% supplement capture is leaving a quarter-million-plus on the desk every quarter. Another scorecard cycle in yellow risks the program — and 60% of revenue with it.
Case study
Anonymized post-mortem from one of the shops we’ve worked with.
Tri-State Mit · $6.8M shop · Mid-Atlantic
Recent shop · Off the program-review watch list in 2 scorecard cycles
60% of volume through Contractor Connection and Alacrity. Scorecard had slipped on cycle time and customer satisfaction over two quarters and they were one notch from program review. Pulled six months of jobs and found the pattern: techs were great on Day 1 mit but documentation lagged 4–6 days, which torpedoed cycle-time metrics and made supplements arguable. Rebuilt the photo protocol around the IICRC S500 categories the desk adjusters actually look for — moisture mapping with timestamped readings, affected materials photographed before and after, pad-and-replace decisions documented with substrate photos. Standardized supplement narratives so the desk could approve without a phone call. Two scorecard cycles later: cycle time down 1.9 days, supplement approval rate up meaningfully, off the watch list.
“Our supplement approval rate was killing us and I genuinely thought it was the carriers being difficult. Turns out our docs were just bad. R360 showed me the four photos every desk adjuster wants to see on a Cat 2 and we stopped fighting for things we should’ve been getting paid for.”
Marisol Vega
Operations Director · Tri-State Mit
The fit picture
Yes — and here’s why
Everywhere else
At R360
Public adjusters: insert themselves between you and the carrier, break the program
We never touch the carrier — we fix the inputs the desk is already evaluating
Generic ops consultants: don’t know Contractor Connection, Alacrity, or Code Blue scorecards
We work these programs daily and know which categories each one weights heaviest
Status-quo: hope the carrier sees it your way and fight for every supplement
Documentation discipline so clean the desk approves without a phone call
No — and we’ll say so
We’ll say so on the call. Here’s the short version.
The agents on this engagement
Stack-native. Trained on your jobs. Owned by you when the engagement ends.
Drafts every desk-adjuster response with the right IICRC ref and photo IDs.
Reads the file, the desk-adjuster's last message, and your supplement queue. Drafts a response a PM can send in two minutes. Faster cycle time, cleaner documentation trail, supplements paid sooner. Carriers don't get penalized for using tools — they get penalized for sloppy comms.
78%
Recent shop · supplement hit rate
FAQ
No, and you should be skeptical of anyone who says they will. We don’t do public adjusting and we don’t insert ourselves between you and the desk adjuster — that breaks the program relationship. What we do is fix the inputs: scope of loss writing, photo documentation, supplement narratives, and the order operations happen in. When your docs are clean, supplements get approved without a fight. That’s the leverage point.
Yes — those two plus Code Blue are where most of our TPA work lives. We know the scorecard categories each program weights heaviest, the typical desk adjuster patterns, the AOB and assignment rules, and where shops most often lose points. We don’t publish carrier-specific percentages because every shop’s mix is different, but we’ll benchmark you against your own previous quarters first.
90 days. Week one is a full audit — last six months of TPA jobs, scorecard history, supplement log, AR aging on TPA work specifically. Weeks two through four we rebuild the documentation and supplement workflow with your PMs and lead techs. Remaining time we shadow live jobs and tune. You get a written playbook your team owns when we leave.
No — the agent drafts; a human always sends. Every response is reviewed by your PM or estimator before it leaves. Programs don’t penalize tools; they penalize sloppy or inconsistent communication. The agent makes your responses faster and more consistent, which is the opposite of what gets shops flagged.
30-minute Operating Diagnostic. We see if the math works for both sides before anyone signs.
Independent Restorers
You built a shop. Now it can’t run without you — and that’s exactly why no one will buy it. We pull you out of production without dropping margin, and rebuild the books a buyer will pay for.
AI Implementation & Technology Consulting
You don’t need another platform. You need agents trained on your jobs, wired into the tools your team already uses. Built by an operator-engineer, owned by you, audit-ready for diligence.
Score, scope, supplement
30-min diagnostic. No pitch.